Legal & Compliance

Terms & Conditions

Transparent policies that protect our clients, partners, and team. Updated 24 May 2024.

Scope of work

What we deliver

A snapshot of the service families covered in this agreement.

Web Development

End-to-end website solutions with best-in-class hosting and security.

Managed hosting on trusted providers (GoDaddy, Bluehost, etc.)
Free SSL certificate and proactive security hardening
E-commerce builds with custom carts, payment gateways, and inventory control

Mobile App Development

Cross-platform applications that feel native on every device.

iOS and Android compatibility with consistent UX
Agile delivery with frequent checkpoints and demos
24/7 monitoring, maintenance, and version upgrades

Graphic Designing

Brand experiences that remain consistent across every touchpoint.

Complete brand identity systems (color, typography, voice)
High-converting social media creatives for Instagram, LinkedIn, etc.
Print-ready collateral and marketing kits

Generative AI Solutions

Automations powered by conversational AI and workflow orchestration.

LLM-powered chatbots that operate round-the-clock
Custom workflow automation for repetitive tasks and follow-ups
Advanced analytics and insight generation

Working together

Operational policies

Expectations that keep every project predictable and collaborative.

Client Responsibilities

Share accurate requirements, assets, and credentials on time.
Nominate a single decision maker to streamline approvals.
Protect login details and notify MOFUSA of any unauthorized access.

Payments & Refunds

Invoices are payable upon receipt unless specified otherwise.
Work may pause if payments fall behind schedule.
Refunds: 100% before kickoff, pro-rated during production, none after delivery.
MSME Status: MOFUSA Tech Solutions is a registered Micro, Small & Medium Enterprise (MSME). As per the MSMED Act, 2006, all invoices raised by MOFUSA Tech Solutions must be settled within 45 days from the invoice date.
Interest-free practice: MOFUSA Tech Solutions does not charge, claim, or deal in interest (riba) on delayed payments or any other transaction, as doing so goes against the ruling of Islam. Payment disputes are handled through lawful recovery and mediation processes without interest.
MOFUSA Tech Solutions follows fair business practices in accordance with MSME guidelines, and all refunds or cancellations will be handled transparently and within legally permitted timelines.
GST: MOFUSA Tech Solutions is GST registered (GSTIN: 36AGUPF5826D1Z9). All tax invoices include our GSTIN and applicable taxes.
Quoted prices are exclusive of GST unless stated otherwise. Applicable CGST/SGST (intra-state) or IGST (inter-state) will be charged as per Indian tax law.
B2B clients should share their GSTIN at the time of engagement for proper tax invoicing.

Support & Maintenance

Dedicated warranty window to resolve launch defects at no extra cost.
Flexible support plans for enhancements, security patches, and audits.
Emergency response team available 24/7 for critical outages.

Data Protection & Privacy

Only project-relevant information is collected and never sold to third parties.
Data is stored with encryption, role-based access, and routine security reviews.
Any suspected breach triggers immediate notification and remediation steps.

Governance

Legal & governance

How we protect intellectual property, manage disputes, and comply with regulations.

Intellectual Property & Confidentiality

MOFUSA retains ownership of reusable frameworks. Upon full payment the client owns final deliverables. Both parties sign NDAs for sensitive material and only share information on a need-to-know basis.

Change Management

Scope adjustments follow a formal change request covering impact on timelines and budgets. Approved changes are documented and signed off before implementation.

Termination & Cancellation

Either side may terminate with written notice. Clients settle dues up to the termination date; MOFUSA refunds unused retainers when MOFUSA initiates the cancellation.

Dispute Resolution

Issues are escalated in this order: internal negotiation → mediation → binding arbitration governed by the courts of Hyderabad, Telangana. In cases of delayed payments or contractual disputes, MOFUSA Tech Solutions reserves the right to initiate proceedings under the MSME Samadhaan (Delayed Payment Monitoring System) as permitted by the MSMED Act — without charging interest.

Compliance & Legal Use

Solutions comply with GDPR/CCPA whenever applicable. Clients ensure lawful use of provided software, assets, and any third-party licenses. Clients engaging with MOFUSA Tech Solutions acknowledge that the company operates as a registered MSME and GST-registered entity, and may require documentation or compliance acknowledgments as per MSME and GST regulations.

Questions

Need clarification?

For compliance, privacy, or contractual queries, reach us at contact@mofusatechsolutions.com or call +91 830 945 0663.