Data Deletion

• Anyone who received WhatsApp, SMS, or email messages sent through our products (for example, a parent or guardian, a customer of a business, or a property buyer).
• A school, business, or agency (our client) that uses OperatingSchools, MaxCore CRM, or iNEXMOVA.
• Visitors to our website, people who contacted us, and job applicants.

Send an email to support@mofusatechsolutions.com with the subject “Data Deletion Request”. Please include:

• Your full name.
• The email address or phone number linked to your data.
• The product or website involved (OperatingSchools, MaxCore CRM, iNEXMOVA, or this website), and the name of the school, business, or agency that messaged you, if you know it.
• If you are a client: your WhatsApp Business account ID or phone number ID, if you have it.
• What you want deleted (everything, or specific data).

We may ask you to confirm your identity before we delete anything, so that nobody else can delete your data.

Depending on your request, we delete or de-identify the personal data we hold, such as:

• Contact details, account details, and messages or forms you sent us.
• WhatsApp data we received for a client: the WhatsApp Business account ID, phone number ID, access token, approved message templates, message delivery and read statuses, and end users’ replies.
• Records linked to you in our products, such as student and parent records we process for a school, where the school asks us to or the law requires.

We may need to keep some information where the law requires it (for example tax and accounting records), or for security, fraud prevention, or settling a dispute. If we keep anything, we will tell you what and why.

We complete deletion within 15 days of receiving your request, and we email you to confirm when it is done.

• A client can disconnect its WhatsApp Business account from our product at any time. After that, we stop sending messages for that account.
• You can also remove our access from your own Meta Business account settings.
• After a client disconnects WhatsApp, or ends its contract, we delete the WhatsApp data we hold for that client within 15 days. A client can also ask us in writing to delete it sooner.

Student and parent records belong to the school, and we process them for the school. If you want a student’s data corrected or deleted, please contact the school first. You can also email us and we will pass your request to the school and help it act on the request.